Refund & Cancellation Policy

Paid plans may start with a 7-day free trial. If you start a trial, you are not charged while it's active. You can cancel anytime before the trial ends — from Plan settings in your dashboard — and you will not be charged anything. If you don't cancel, your card will be billed for the plan's monthly price once the trial ends.

Paid subscriptions are billed monthly in advance and renew automatically until cancelled. Each successful charge is recorded in your billing history with the plan, amount, and payment reference, visible from the Plan page in your dashboard.

You can cancel or downgrade to the Free plan at any time from Plan settings — no forms, no emails needed. Cancellation takes effect at the end of your current billing period: you keep paid-plan access until that date, and you won't be charged again afterwards. Downgrading does not delete your data; your reviews, QR codes, and business profile remain intact on the Free plan.

Because plans are billed monthly and you can cancel before your next renewal, we generally don't offer refunds or credits for partial billing periods, unused time, or "I forgot to cancel" situations.

That said, we'll review refund requests on a case-by-case basis where something on our side went wrong — for example, a duplicate charge, a charge made after you had already cancelled, or a verified billing error. To request one, email hello@crocko.app within 7 days of the charge with your account email and the payment reference from your billing history. Approved refunds are issued back to the original payment method via Razorpay and may take 5–7 business days to reflect, depending on your bank or card issuer.

If a renewal payment fails (for example, an expired card), we may retry the charge and will notify you by email. If payment continues to fail, your account may be moved to the Free plan automatically. If you believe a charge was made in error or without authorization, contact us immediately — and you may also raise it with Razorpay or your bank directly.

Questions about a charge, trial, or cancellation? Email hello@crocko.app and we'll get back to you as quickly as we can.